Customer information
Returns & Refunds
Contact us before sending a product back so we can confirm the return instructions and address.
Return window and condition
We accept returns of defective and non-defective products within 60 days of purchase. Non-defective products must be in new condition. Keep your receipt or packing slip as proof of purchase. Contact us for help with a defective product before arranging its return.
How to request a return or exchange
Email info@priefertt.com or call (203) 300-1210 with your order reference, product name, SKU, and reason for the return. We accept exchanges; contact us to arrange the return and confirm the replacement product.
Return shipping and fees
Returns are sent by mail or a suitable freight carrier. The customer is responsible for arranging and paying return shipping, including the return label. Original shipping charges are not refundable. We do not charge a restocking fee.
Refunds
For an eligible return, we refund the product price and applicable product tax. Refund processing takes up to 5 days after we receive and approve the returned product. We will confirm the refund with you using your order contact details.
Cancellations
Contact us as soon as possible to request cancellation before shipment. If your order has already shipped, the return process above applies.